MeterHome Residential Battery Energy Storage System FAQ's

How is Meter different from other batteries out there?

MeterHome batteries are proudly built in the United States, setting them apart with a commitment to local craftsmanship and quality. Every battery is fully self-monitored and remotely optimized for peak efficiency by our professional control center, ensuring top performance without user intervention. In the event of errors or performance drops, our engineers will either perform automatic maintenance or dispatch a technician for on-site service. Unlike many competitors, we use Lithium Iron Phosphate (LiFePO4) batteries, which offer superior safety advantages, are free of cobalt (addressing ethical concerns), and exhibit exceptional thermal stability and a higher thermal runaway temperature. Additionally, our batteries come with $1 million in liability insurance for the first three years, enhancing safety and peace of mind.

When will I receive my tax credit and state rebates?

The federal tax credit will be applied when you file your annual tax return. State rebates may take up to six months after project completion, depending on local regulations and processing times.

Are shipping, permitting, and installation included?

Shipping, permitting, and installation fees are subject to your local distributor. MeterHome provides support through our structured process, including consultation and needs assessment, to help you navigate these costs and requirements effectively.

What type of battery is inside?

We use Lithium Iron Phosphate (LiFePO4) batteries. In addition to their superior safety advantages, LiFePO4 batteries are free of cobalt, a toxic substance associated with significant humanitarian and ethical concerns, making them a sustainable and ethical choice.

Can my battery be used every day?

Yes, our batteries are designed for everyday use. They support prolonged battery life with no restriction on depth of discharge when used daily, and our safety features help prevent damages, ensuring consistent performance.

Is MeterHome safe?

Lithium Iron Phosphate (LiFePO4) is considered safer than other battery types, such as lithium cobalt batteries, due to its greater thermal stability and significantly higher thermal runaway temperature. Our commitment to safety is further demonstrated by the inclusion of $1 million in liability insurance for MeterHome batteries for the first three years. Additionally, our professional control center monitors health data and provides proactive alerts for any concerns.

Will it work with existing batteries from other companies?

MeterHome batteries are designed to operate exclusively with our MeterHome batteries to ensure optimal performance and safety. However, your MeterHome system will be compatible with most existing solar setups, allowing seamless integration into your current configuration.

How do I prolong the life of my battery?

We do not restrict the depth of discharge if the battery is used daily. If it is not used daily, we suggest a resting stage between 40% and 60% to prolong battery life. Our safety features also protect against damages, and our professional control center offers remote optimization and automatic maintenance to enhance longevity.

What is the warranty?

Each MeterHome battery comes with a 10-year warranty, reflecting our confidence in their durability and performance.

Can I participate in a program with my utility company where they deduct my energy contribution to the grid from my electric bill or otherwise compensate me?

Yes, our batteries support participation in such financial benefit programs. Please contact your local utility company to inquire about their specific offerings. Whether you are considering a single installation or a multi-unit deployment across an entire community, we can customize a pilot program to accomplish your goals. Our structured process includes:

1. Consultation & Needs Assessment: During this no-obligation consultation, the Meter team, including technical and economic experts, will discuss your challenges and goals, review data like load profiles and outage history, identify use cases (e.g., peak demand reduction, resilience), and provide a customized preliminary plan outlining real-world benefits.
2. Program Design & Proposal: We collaborate to design your tailored program, deciding on the model, sizing the pilot (including the number of units), crafting operational plans, and developing customer offerings and incentives. A comprehensive proposal with costs, milestones, and benefits is delivered for approval.
3. Pilot Implementation Support: Meter provides project management, installation and commissioning training (or turnkey services with certified partners), IT system integration (e.g., VPN, DERMS, or MeterHome platform), safety and operational training, marketing support, and engineer-to-engineer assistance.
4. Launch and Monitoring: We monitor initial performance, provide regular reports on battery usage and customer feedback, establish a communications protocol (including a dedicated support line), and offer ongoing check-ins for status updates and program adjustments.
5. Evaluation and Scale-Up Planning: We analyze metrics like peak demand reduction and outage performance, gather feedback, host a debrief workshop, and refine the cost-benefit analysis with real-world data for potential expansion.
6. The Timeline: From initial consultation to a live pilot, the process can take a few months with funding, or up to a year with regulatory approval, moving at your utility’s pace for a demonstration or multi-year rollout.